+ - Returns
We want you to be fully satisfied with your order, if for any reason you are not happy with it you have 14 days to return your purchase.
Please contact us with e-mail at firstname.lastname@example.org as soon as you decide that you want a refund and tell as the reason. We will pay for the return shipping if the reason for your returns are our mistake or if the item arrived damaged.
Please wait for our answer before shipping the package back, we will send you all the instruction on how to safely ship back the item and we will agree on a method to refund your money.
If you have any doubt of problem with your purchase after 14 days don’t esitate to write us anyway, we will try to find a solution to resolve any problem.
We can’t accept return for customized items.
+ - Shipping
I ship your package for free everywhere without tracking, if you want tracking contact me at email@example.com and I will find the right courier service and get back to you with a quote for the shipping.
+ - Jewelry care - maintenance
The majority of our pieces is in sterling silver (silver 925) and are uncoated, silver can naturally tarnish with time, especially if worn in contact with chemicals (creams), salt water or sweat.
To clean tarnish, gently scrub your jewelry with a soft toothbrush in diluted soapy water. Dry thoroughly then buff with a jewelry polishing cloth. You can also bring your jewelry to your local jeweler to professional clean your pieces this will ensure that your jewelry always looks beautiful and wears well.
All the jewelry in our shop is handmade, this is the reason for the small differences that exists between pieces, this is a feature and not a bug.
+ - Ring sizes
Some rings in the shop are one of a kind and cannot be resized do to their features, in that case the size indicated in the listing is the only available size. If you are interested in one of those ring but the size indicated is not right for you please contact me (firstname.lastname@example.org) and we can see if I can replicate the ring in your size and at what cost.
For the other rings your can choose your size from the little menu on the listing. I indicate the italian size on the italian versione of the site and the US size on the english one, here there is the comparison table.
+ - Payments options
We currently support the following payment methods:
- Credit cards
+ - Gift wrapping and packaging
I send all my packages in small jewelry boxes. Some pieces comes in grey jewelry boxes with my logo on top, other in white jewelry boxes without branding (this depends on the dimension of the piece).
+ - Custom jewelry
I so custom jewelry so if you are interested in a special piece please don’t esitate to call me. if you want to have one of the piece in the shop but in with some personalized modification also contact me at email@example.com
+ - Contacts
You can contact me for any doubts or question at firstname.lastname@example.org, you can also come visit me at my shop in Andalo (Italy), via Ponte Lambin 7.